Hey David,
We are sorry to hear about your crash and broken bottle. I saw in your review you stated the replacement connector was $25 and although true, I wanted to clarify what happened to your bottle.
How bad was your crash? It takes a good amount of force to break those connectors and contrary to what some might think, we do not have a notable amount of failures and replacements for the connector itself. The main issue we see with the connector is when people take it apart and wash it separately from the bottle, as 2 things will happen:
1. The mis match of heat/cold during washing causes some issues getting the connectors back on correctly
2. When we wash the connector separately from the bottle, the 4 bumpers in each corner that protect against rattle often go missing.
I would like to point out that most reviews we get, and the reason we are so strong in MTB is because people lose fewer bottles during races do to the magnetic/mechanical latching in all Fidlock products vs the 'I hope my cage is tight enough my bottles won't bounce out'.
If you would and are up to it, follow us on Instagram and Facebook, and DM us there. I tried looking you up in the system under the email provided in this review and could not find you.. When you DM us., kindly send over address and phone number and we will get you out a replacement bottle and a replacement connector, on us.
We will always attempt to make this right. You an also email us directly at support at fidlock dot us. Look forward to fixing this for you,.
