VACUUM handlebar base for smartphone mounting

Greetings :) I wanted to wait for a year before submitting my full review. With 100+ enduro rides using my 650ml bottle, I was impressed the bottle has never fallen out once when flying down very rugged trails. I’m no longer skeptical of the mounting design. This cageless technology not only offers you an option to install bottles in tight spaces, it also gives your bike a clean slick look. I do want to mention this works better for bottles mounted higher on the bike’s downtube or toptube. Mine is mounted low on the downtube… when you are pedaling hard, snapping the bottle back on its mount can be a challenge. I find myself having to look down which can be dangerous when riding. It is easier to slide a bottle down a standard cage holder. When you do drop the bottle because it did not snap on, you will find yourself cursing having to stop and go back to pick up the bottle. It is what it is and I’m sticking with it for the slick look and design :)

The base mount was a snap to install and keeps my phone secure.

I really like the product. The phone case and mount mechanism works flawlessly. However when it comes for the mount stay sturdy on the handle bars it fails. The mount comes with three different options for installing it handle bars. Two of them were too small for my mountain bike. Probably work better for a road bike. The third option comes with zip ties and that keeps rotating downwards when I ride. I am going to return it for the version that installs on the stem and hope that one is sturdy.

I tried reaching the support team 5 days ago, to get an authorization for return and haven't heard back yet. Since this is what their return policy says:
"All returns must include the original order number to be processed. Returns will only be processed with a return request. Do not ship returns without authorization, they will be returned to sender."

Hit i tree dead on today, everything went flying, my glasses and my water bottle(regular cage) handlebars completely twisted but my phone stayed right in place. Very good case and holder.
Man vs Tree
Tree wins

Still haven’t received this after 15 days. Emailed customer service and still no response. Be weary of ordering from here..

Update:
The reply below has the wrong product that I ordered and the shipping number for another order. I ordered in July. Don’t let them fool you, they can’t even figure out the right order for the reply.